Warranty Claims & Returns

ALL WARRANTIES, EXPRESSED AND IMPLIED, EXTEND SOLELY TO THE ORIGINAL PURCHASER OF THE
PRODUCT, INSTALLED ON THE VEHICLE WHICH THE PRODUCTS WERE ORIGINALLY INSTALLED.

FINISH WARRANTY
STAINLESS STEEL: LIMITED LIFETIME WARRANTY
POWDER COATED: FIVE YEAR LIMITED WARRANTY
CUSTOM FINISH: ONE YEAR LIMITED WARRANTY

CRAFTSMANSHIP WARRANTY
ALL N-FAB PRODUCTS ARE BACKED BY A LIFETIME WARRANTY AGAINST FAILURES IN MATERIALS AND
WORKMANSHIP. THIS INCLUDES WELDS, BRACKETS, OR MATERIAL OF PART.

TO START A CLAIM WITHIN THE ABOVE LIMITS AND PERIODS, PLEASE REVIEW THE FOLLOWING:

// N-FAB INC. WILL ONLY ACCEPT RETURNED GOODS IF IT INCLUDES A RETURNED GOODS AUTHORIZATION
(RGA) NUMBER UPON ITS RECEIPT. PRODUCT SENT BACK WITHOUT AN RGA NUMBER CAN RESULT IN
THE PRODUCT BEING RETURNED TO SENDER AT THEIR EXPENSE.

// CUSTOMER MUST CONTACT N-FAB FOR AN RGA NUMBER. PHOTO(S) AND COPY OF RECEIPT WILL BE
EXPECTED TO ISSUE RETURN AUTHORIZATION. THE RGA PROVIDED BY N-FAB MUST BE VISIBLE ON THE
PACKAGING, BUT SEPARATE FROM SHIPPING LABEL.

// AN RGA WILL EXPIRE AFTER 45 DAYS FROM THE DATE OF CREATION. IF THE PACKAGE(S) IS NOT RECEIVED
TO N-FAB WITHIN THIS TIME FRAME, CREDIT MAY NOT BE ISSUED. PRODUCT(S) RETURNING MUST BE
DONE IN THEIR COMPLETION. MULTIPLE SHIPMENTS AGAINST A SINGLE MASTER RGA ARE NOT
PERMITTED, AND MAY BE DECLINED FOR CREDIT.

// NO CREDIT WILL BE ISSUED FOR ANY RETURNED PRODUCT WITHOUT REFERENCING RGA NUMBER ON
THE CREDIT REQUEST. CREDIT WILL BE ISSUED ONCE THE PART(S) IS RECEIVED AND DISPOSITIONED.

PRODUCT PURCHASED THROUGH A BRICK AND MORTAR RESELLER
Return to the original place of purchase with a copy of the purchase receipt. Please have photographs clearly
illustrating the failure mode. The retailer will provide additional instructions for making a claim under this
warranty.

PRODUCT PURCHASED THROUGH AN ONLINE RESELLER
Contact the online reseller to begin a claim under this warranty. Reseller will require a copy of the purchase
receipt, along with photographs clearly illustrating the failure mode. The retailer will provide additional
instructions on the claim under this warranty. The consumer is responsible for all freight costs required to execute a
claim under this warranty.

RETURNS THROUGH N-FAB
In cases where the original reseller is unavailable to handle a warranty claim, you may initiate a warranty claim
directly with N-FAB. Contact N-FAB by sending an e-mail with a copy of the original purchase receipt, along with photographs clearly illustrating the failure mode. Upon validating the information provided, NFAB will issue a return authorization number.
The consumer is responsible for all freight costs required to execute a claim under this warranty. All products to be replaced under warranty must be returned freight, prepaid.

N-FAB, Inc.
12302 Shiloh Church Rd.
Houston, TX 77066
(281) 880-6322
RGA No. __________

Upon receipt of the defective product(s), N-FAB will repair or replace the product(s) at its option. Please allow 10 -
14 business days for a replacement product(s) to be shipped. For additional information, please call (281) 880-
6322, and select option 2.

BEFORE A RETURN CAN BE BEGIN, PLEASE REVIEW THE FOLLOWING LIMITATIONS / GUIDELINES

ACCEPTABLE RETURNS:
// Finish Warranty; Issues must be within the 5-year period, and to the original purchaser

// Internal Damage to the Product; Without visible damage to the box or external packaging

// Misboxed Items; Must be verified by an N-FAB representative before an RGA will be established

// Miss-Shipped Items; Wrong boxes shipped directly from N-FAB will be issued an RGA

// ALL items must be returned in their entirety; ALL nerf-steps MUST be returned as a pair, ALL light
mounting solutions must be returned with the issued mounting brackets originally received

// ANY items returned due to the following will incur a 20% restocking fee; Ordered Incorrectly by Customer
or Vendor, Customer No Longer Wants Product, Customer Wants to Exchange for a New Item

SOLUTION TO NON-RETURNS:
// Missing Hardware or Brackets – Contact N-FAB so a replacement kit can be shipped for the part(s)
Ph: (281) 880-6322 Fax: (281) 880-6325

// External Damage to Package / Parts – A damage claim must be filed through the appropriate shipping
carrier to reconcile product & shipping costs

  • Customer is responsible for filing freight claims for damaged goods (if shipped from their
    distributing location)
  • Products originating shipment directly from N-FAB, N-FAB will only file freight claim if the part
    was shipped under N-FAB’s account.
  • All 3rd Party Billing Accounts will be responsible for filing freight claims to reconcile lost or
    damaged item(s)

PLEASE NOTE:
ANY PRODUCTS RETURNED TO N-FAB WITHOUT DEFECT WILL INCUR A 20% RESTOCKING FEE, PER THE
MANUFACTURER. AN N-FAB REPRESENTATIVE MUST CONFIRM A DEFECT WITH FIT, FORM OR FUNCTIONALITY
BEFORE AN ITEM CAN BE SENT BACK TO OUR FACILITY.

ANY ITEMS SHIPPED BACK TO N-FAB WITHOUT RETURN AUTHORIZATION FROM AN N-FAB REPRESENTATIVE
WILL BE REFUSED UPON RECEIPT, AND SENT BACK TO THE CUSTOMER AT THE CUSTOMER’S EXPENSE.

ALL COLOR-MATCHED PRODUCTS ARE A NON-RETURNABLE ITEM UNLESS A DEFECT IS PRESENTED UPON INITIAL
RECEIPT.

×